Senior Business Process Management Officer

Purpose of the Job

Quintet Private Bank is a leading private bank in the wealth management sector. We are committed to our clients and their families, and pride ourselves on our personalised service based on a deep understanding of what clients want to achieve. Compared to others, we are small (<2,000 employees across 50 European and UK locations) with an ambition to stay true to our purpose to be the most trusted fiduciary of family wealth. When you join Quintet you are joining a company that values diversity of background, equal access to opportunities, career development, collaboration and inclusiveness. We want our employees to feel proud of being part of a company that is committed to do the right thing. You will have the opportunity to grow your career while developing personally and professionally through various resources and programmes. 

Quintet has embarked on an ambitious transformation journey and we see process documentation and standardization as a key efficiency enabler, allowing us to find synergies across the Group, evolving towards a more harmonised IT Architecture and ensuring a front-to-back collaborative way of working whilst reducing operational risk. A dedicated function to drive Process Management has been created, and we are currently seeking an experienced Senior candidate to join this team.  

The ideal candidate brings a strong background in project management, specifically within the wealth management/banking, or comparable industry and ideally a previous experience in consulting. The successful candidate will be a strong change agent, with the proven ability to apply continuous improvement tools and methods to simplify processes and eliminate variation, influence senior stakeholders and obtain buy-in to deliver against agreed objectives, deliverables and timeline. He/she will deploy a standard methodology to optimize front-to-back processes across the Group, acting as a multiplier - coaching process owners and experts in the business and supporting them through the  implementation of the new ways of working. This role is a unique opportunity for an impact-driven change leader to drive process excellence and operational transformation through a highly complex business environment across 5 countries– Luxembourg, Belgium, the Netherlands, Germany and the UK.  

Travel across Quintet offices is required punctually. 

Key Accountabilities

• Using an established process redesign methodology, drive cross-functional teams to re-design and optimize processes front-to-back to improve client & employee experience, increase efficiency and reduce operational risk 
• Coach, train, motivate and influence key stakeholders, including process owners, to obtain buy-in on redesigned processes across function and 5 locations 
• Facilitate change, overcome resistance and induce followership, promote a culture of continuous improvement: be an influential change agent 
• Identify, plan and deliver innovative and efficient solutions with process owners, incorporating industry best practices and emerging technologies  
• Establish, apply, and sustain process governance, methodologies, controls, and best practices; and assure and track project progress, resource allocation, and budget adherence 
• Contribute to the harmonization of our internal control framework, collaborating closely with risk and compliance teams to ensure all key inherent risks & controls are identified and mitigated effectively and efficiently along the process 
• Translate process enhancements into projects across multiple locations – capture voice of the customer, define project scope, milestones, key dependencies including technological implications, develop project plans, track progress, benchmark performance, identify and escalate risks & issues to senior management 
• Coach other team members and process owners to deliver against agreed timeline, budget and scope whilst adhering to high quality standards. Demonstrate a strong “can do attitude”, finding solutions to the problems and challenges raised with a hand-on approach.  

Knowledge and Experience

• Master degree in Business Administration or Engineering Sciences  
• A minimum of 10 years of experience in process improvement roles with a proven track record of leading successful process optimization / redesign projects  
• Previous experience in financial services industry is a must  
• A minimum of 3 years’ experience in consulting are is strongly preferred 
• Banking industry experience: deep expertise in front-to-back (private) banking processes, products and services is crucial. Familiarity with regulatory requirements and compliance standards in the banking sector across Europe is also important.
• Process management: experience in process management, analysing and optimizing business processes to enhance efficiency, reduce waste, and streamline operations is important. 
• Risk management experience: previous experience in a risk management function designing / performing controls, identifying  & mitigating risks is a strong plus. 

Attributes and Qualities

• Data acquisition and analysis: Proficiency in data development and analysis techniques; including the ability to apply professional experience to source difficult- to-capture data points, structure requirements, and use statistical tools to interpret data, identify trends, and track improvements 
• Problem solving: apply experience to assess, identify, and dive deep into root causes of process inefficiencies and variation, and develop practical solutions.  
• Strong organisational skills, ability to manage multiple initiatives, whilst balancing overlapping requirements from both a resource and topic perspective, in the most efficient manner. 
• Communication & collaboration: proven ability to influence and communicate effectively with all levels of the organisation (verbally and in writing). Ability to develop strong interpersonal relationships. 

Technical Skills

• Project management qualifications e.g. Prince 2, PMP 
• Lean Six Sigma – Black Belt  

Languages Skills

• Fluency in English is a must 
• French is desired 
• German & Dutch are additional advantages